Salon Terms and Conditions
Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive on time as I will need to complete a personal consultation with you, this document is 100% confidential and is used for treatment purposes only.
Cancellations
24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 07980 968635.
Prepaid Courses of Treatments
Have a validity of 12 months from date of purchase, unless otherwise stated, Buy 5 get 1 free (course of 6)
These are what we call a “series” of treatments. They are 5 of the same service paid upfront to get a 6th one free. These are discount and therefore can not be used with any other offer, including discounted vouchers from our online store. Full price vouchers can be used.
Loyalty Card
Loyalty Cards cannot be redeemed for cash, sold or transferred. Your loyalty card must not be transferred to a third party. All client loyalty cards remain the property of Opulent Tranquility beauty by Maria reserves the right to without notice: terminate the scheme, withdraw or cancel the loyalty card, alter or amend the terms & conditions of the Opulent Tranquility Loyalty Card scheme. Loyalty Card discounts cannot be used against packages as these are already discounted. The percentage will be taken from treatments that are not already discounted.
Gift Vouchers
Gift Vouchers are non refundable and are valid for 6 months from the purchase date or date specified and will not be accepted after the expiry date. Vouchers may be used for services only Monday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against treatments on offer. (unable to use card reader to purchase gift vouchers, bank transfer only at present)
Price Alteration
We reserve the right to alter prices without prior notice, will do our best to inform clients.
Smoking
Please note that it is illegal to smoke anywhere in the Salon.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you and may require a GP Letter.
Mobile Phones
In the interest of your comfort, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Children
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment, some treatments may need clarifying with insurance company for under 12.
Hygiene
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.
Payment
Cash, Card payments or cheque. (please check prior to appointment)
Patch Testing
Patch testing required for clients who have never had eyelash/eyebrow tinting with Opulent Tranquility 24 - 48 hours before treatment. Patch test also required for Crystal Microdermabrasion, Individual Lashes 24 - 48 hours prior to treatment. Will also require consultation to discuss contraindication to treatments.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items